Return & Refund
At Atrobot, our goal is to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
- Returns
You have 30 calendar days from the date of receipt to return an item. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must have the receipt or proof of purchase.
- Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Shipping
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exceptions
Certain items cannot be returned, including:
- Customized or personalized products
- Items marked as final sale
- How to Initiate a Return
To initiate a return, please Contact Us with your order details. Our customer service team will provide you with instructions on how to send the item back to us.
We are committed to making your return process as smooth and straightforward as possible. If you have any questions regarding our Return & Refund Policy, please don’t hesitate to reach out.